Support
Common help topics
- Adding or managing a bag
- Understanding bag-status updates
- Trip and flight information
- Family access and invitations
- Postcards and sharing
- Notifications
- Subscription or billing questions
- Privacy and location-data questions
- Bug reports
- Account access
Contact Cargo-GO support
Send us a message and include your device model, app version, and a short description of what happened. That helps us respond accurately the first time.
Email Cargo-GO Supportsupport@getcargogo.com
Before you write in
A few notes that answer many questions:
- Bag status information can be estimated, delayed, or unavailable, and it depends on device permissions, network conditions, and information supplied by third parties. Cargo-GO does not promise continuous or precise positioning.
- Cargo-GO does not handle, transport, or recover baggage. For a delayed, damaged, or missing bag, contact the airline, handler, or carrier responsible for it, as they manage those claims.
- Purchases and subscriptions are processed by the app store you bought from, so billing, renewal, and refund requests are handled through your app-store account.
- Location and notification permissions can be changed at any time in your device settings.
Privacy and data requests
For access, correction, export, or deletion requests, email support@getcargogo.com. You can also read the Privacy Policy and the Terms of Service.